1. Overview
Thavycare Jewelry (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, mobile platform, or interact with our services (collectively, the “Sites” or “Services”).
This policy is designed to comply with applicable laws of the Kingdom of Cambodia, including the Law on E-Commerce and the Law on Consumer Protection. By accessing or using our Services, you consent to the data collection and processing practices described in this Privacy Policy.
2. Information We Collect
We collect information that identifies, relates to, or can be associated with you (“Personal Information”) to fulfill your requests and improve your shopping experience.
- Information You Provide: When you register an account, place an order, or contact us, we collect details such as your name, contact phone number, email address, delivery address, payment and billing details, and gift recipient details.
- Device & Usage Data: When you browse our Sites, our system automatically records log data including your IP address, browser type, operating system, pages visited, time spent, and referral sources.
- Cookies and Tracking: We use cookies, web beacons, and similar tracking technologies to remember your shopping cart items, process transactions, remember site preferences, and analyze web traffic. You may disable cookies through your browser settings, though some site functions may be affected.
3. Use of Information
We process your Personal Information for legitimate business purposes under Cambodian law, including:
- Order Fulfillment: To process transactions, handle payments, deliver jewelry purchases, and provide order updates.
- Customer Support: To respond to your questions, inquiries, service requests, and warranty/repair claims.
- Personalized Marketing: To send product updates, promotional offers, or abandoned cart notifications (you may opt out of marketing communications at any time).
- Legal & Regulatory Compliance: To comply with tax reporting obligations under Cambodian tax laws, enforce our Terms of Use, and assist law enforcement or regulatory authorities when legally required.
- Security & Fraud Prevention: To protect our platform, customers, and operations against fraudulent transactions, unauthorized access, or illegal activities.
4. Sharing and Disclosure of Information
We do not sell, rent, or trade your Personal Information. We share data only under the following strictly defined conditions:
- Service Providers: We share necessary details with trusted third parties who help us operate our business, such as delivery and courier companies within Cambodia, secure payment gateways (including ABA Pay, KHQR, and credit card processors), and IT infrastructure hosts. These parties are obligated to keep your data confidential.
- Legal Requirements: We may disclose your information if required to do so by a court order, government request, or applicable legal process in the Kingdom of Cambodia.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of company assets, customer personal data may be transferred as part of the business assets.
5. Data Retention and Security
We implement appropriate technical and organizational security measures to protect your Personal Information against unauthorized access, loss, alteration, or misuse. Payment transactions are processed through encrypted channels.
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, fulfill legal and accounting requirements, or resolve disputes under Cambodian law.
6. Your Data Rights
Under Cambodian e-commerce and consumer protection principles, you have the right to:
- Access & Review: Request details about the Personal Information we hold about you.
- Correction & Update: Request updates or corrections to any inaccurate or incomplete personal data via your account dashboard or by contacting us.
- Opt-Out of Marketing: Unsubscribe from promotional communications at any time using the link in our messages or by contacting our support team.
- Account Deletion: Request the deletion or deactivation of your account, subject to any legal obligations requiring us to retain financial or transaction records.
7. Minors
Our Services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from individuals under the age of 18 without parental or legal guardian consent.
8. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Sites following the posting of revisions indicates your acceptance of the updated terms.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
- Company Name: Thavycare Jewelry
- Address: Plot #27A, Street 1703 (corner St. 1715), Spean Khpos Village, Sangkat Kilomet 6, Khan Russey Keo, Phnom Penh, Cambodia
- Email: privacy@thavycarejewelry.com