What is Covered by Warranty?
At Thavycare Jewelry, we are committed to providing high-quality, handcrafted jewelry designed to last. We stand by the quality of our craftsmanship and offer a two-year warranty from the date you receive your order, covering any defects or issues resulting from manufacturing or workmanship.
What is Not Covered?
Our warranty does not cover:
- Lost or stolen items.
- Normal wear and tear, including surface scratches, natural tarnishing, or fading of metals and gemstones.
- Damage caused by improper care, accident, misapplication, exposure to harsh chemicals, moisture/water damage, or excessive force.
- Any repairs, resizing, or modifications performed by a third party outside of Thavycare Jewelry.
How to Submit a Warranty Claim
To submit a warranty claim, please contact our customer support team or visit our store with your proof of purchase:
- Direct Purchase Claims: Contact our support team via email or line message with your order number and photo/video evidence of the defect.
- Gift Claims: If you received the item as a gift, please provide the original purchaser’s name, order number, or digital receipt when contacting us.
Important Terms & Conditions
- Product Inspection: If your warranty claim is initially accepted, you must send or bring the impacted item to our store in Phnom Penh for a quality assurance review and inspection.
- Replacements: If approved and the item is in stock, we will issue an exact replacement for your item.
- Store Credit: If the item is out of stock, limited in inventory, or discontinued, you will be issued store credit equivalent to the original purchase price.
- Third-Party Vendors: Items purchased through authorized third-party retailers or vendors (outside of official Thavycare Jewelry channels) are subject to the warranty policies of the original seller.
- Third-Party Services: Utilizing a third-party repair, alteration, or resizing service will immediately void Thavycare Jewelry’s warranty.
- Promotional Products: Items received as free gifts, campaign giveaways, or promotional prizes are excluded from this warranty policy unless explicitly stated in writing.